Skip to content

Child Contact Centre Supervisor


  • £10 - £20 per hour
  • Lewisham
  • Posted: 05/02/2021
  • Permanent
  • Job Ref: 05022101

Job Details

The role of a contact supervisor is to observe the interaction between the parent(s) and the child(ren). This is a very responsible role, you are there to accurately record progress the family are making and to look for evidence of this in addition to this you are also looking how the contact is working in line with the Every Child Matters Agenda. Contact supervisors should be aware they could be called upon to attend court and answer questions on some or all of the reports they have provided. The ideal applicant will need to have a minimum of 2 years experience of working with children and families ideally in an observational and supportive role.

Key responsibilities:
• To observe the contact session and make appropriate notes.
• It is not appropriate for the contact supervisor to enter into long conversations with the adult having contact.
• The contact supervisor may offer advice to the adult having contact if it is felt necessary due to the child/ren needs not being met.
• It is only as a last resort that the contact supervisor should take over the care of the child whilst there is another adult having contact present in the room.
• If the adult does have to leave the room briefly, the supervisor will then be responsible for the child for the brief period that the adult having contact is out of the room.
• It is the role of the contact supervisor to accurately record the factual content of the contact sessions and to give evidence in court as required.
• It may be necessary for the contact supervisor to attend meetings relating to children such as – LAC (Looked after Children) Reviews or Child Protection Conferences.
• In care proceedings cases, the contact supervisor may also be called to give evidence.
• The contact supervisor must provide the contact manager with all hand written notes which he / she has made during contact, these must be signed and dated.
• All reports must be typed up in full and emailed to the contact manager within 24 hours of contact taking place.
• The contact supervisor is responsible for ensuring he / she has read the family’s referral prior to the commencement of contact and ensure you have all the correct spellings of the family and children’s date of birth for the reports.
• Contact supervisors must be aware they maybe required to work with the family outside of contact to support the success of the contact, this must include handover’s to carer’s / extended family members.
• Should a child make disclosure during contact this must be reported to the contact manager immediately so she / he can inform the relevant authority to ensure the child’s welfare is met.
• Ensure at all times data protection and confidentiality is kept and all discussions are accurately recorded.
• Attend supervision as requested by the contact manager.
• Attend regular staff meetings and raise any agenda points relevant to the job role of a contact supervisor.
• All contact supervisors must familiarise themselves with the companies policies and procedures.
• Contact supervisors need to read and be responsible for acting on the guidelines issued to them in the handbook.

Please only apply if you meet the specified requirements. Network Recruitment Solutions are an equal opportunity employer. Please note that this post is exempt from The Rehabilitation of Offenders Act (1974) and all applicants will be required to complete an Enhanced Disclosure Check (DBS). An enhanced DBS check with our agency is a must for this role, which now amounts to £48.50.


Apply Now